Client Testimonials

Thank you Genevieve for your presentation “Keeping Your Cool”, a practical and proactive customer service program delivered to our team in December last year.

Feedback following the program consistently indicates participants enjoyed the training, and most importantly they have learnt something that will contribute to their ongoing personal and professional development.

The following are remarks made by participants when asked how they benefited from the program:

	“Fun group activities/icebreakers, props, facilitator smiling
	Role playing
	Humour and laughter
	Working in groups to hear other people’s ideas
	Networking
	Interaction with other staff
	Hearing/Sharing other people’s issues/experiences
	The positive ways we can resolve conflict
	Practical ideas and strategies
	It was great. Great presenter/facilitator”

As a result of their participation in the program, team members are now able to use a wider range of strategies in dealing with difficult behaviour and feel confident in putting those strategies into place to assist them in “keeping their cool” when faced with a conflict situation.

Once again, thank you Genevieve and your team at Realisations. I will certainly recommend your services to anyone seeking this type of training program.

--- Jackie Moffatt, Student Services Manager, ECU Joondalup Campus

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