Thank you Genevieve for your presentation “Keeping Your Cool”, a practical and proactive customer service program delivered to our team in December last year.
Feedback following the program consistently indicates participants enjoyed the training, and most importantly they have learnt something that will contribute to their ongoing personal and professional development.
The following are remarks made by participants when asked how they benefited from the program:
As a result of their participation in the program, team members are now able to use a wider range of strategies in dealing with difficult behaviour and feel confident in putting those strategies into place to assist them in “keeping their cool” when faced with a conflict situation.
Once again, thank you Genevieve and your team at Realisations. I will certainly recommend your services to anyone seeking this type of training program.
--- Jackie Moffatt, Student Services Manager, ECU Joondalup Campus
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Realisations Consultancy Pty Ltd
128 Bishopsgate Street CARLISLE Western Australia 6101
Mobile: 0412 292 999 Tel: 61 8 9470 2662 Fax: 61 8 9362 4456